Support

CrabSMP Store Support

Need help with your purchase? You've come to the right place.

The fastest way to get help is through our Discord. Join the server and open a ticket in the support channel. Someone will get back to you within a few hours.

No Discord? Email us at ozorical@icloud.com. Email takes a bit longer, but we'll reply.

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Common issues:

• Rank or Coins not showing up? Wait a few minutes and relog. If it's been longer than 10 minutes, message us.

• Bought the wrong thing? Let us know. We can usually swap it for something else of equal value. No refunds unless it's our fault.

• Payment went through but nothing happened? Send us a screenshot of your receipt.

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We're a small team, so please be patient. We'll get you sorted out.

Thanks for supporting CrabSMP. 🦀

👉 Join our Discord for support.